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Job Description
We are seeking a confident and motivated Customer Service Advisor to join our team. In this role, you will act as the first point of contact for customers, responding to queries via phone, email, and live chat. You will provide accurate information, resolve complaints efficiently, and ensure a positive customer experience. You’ll also update customer records, process orders, and escalate issues when required. This is an excellent opportunity to develop your skills in a supportive, fast-paced environment.
Requirements
- Excellent communication and listening skills
- Confident handling inbound and outbound queries
- Strong problem-solving and multitasking abilities
- Basic computer literacy and CRM experience
- Calm under pressure with a customer-first attitude
- Previous experience in customer service (desirable)
- Reliable and organised
Benefits & Perks
- What We Offer:
- Competitive pay and flexible hours
- Full training provided
- Career development opportunities
- Supportive team environment
Job Details
Job Type
Full Time
Experience Level
Junior Level
Location
Birmingham
Salary
£ 16.00
Start Date
Jul 28, 2025
Application Deadline
Nov 21, 2025
About HCAPS GROUP LTD
HCAPS is a London base recruitment company with over 15 years experience in matching talents to employer
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